Privacy Policy

At Golden Crown Casino, we deeply value the trust our players place in us. We are fully committed to safeguarding your personal data, ensuring it is handled securely, respectfully, and with the utmost care. Our Privacy Policy explains how we collect, use, and protect your information. We encourage you to read it thoroughly, as it will help you make informed decisions when interacting with our casino.

Data Processing

This Privacy Policy outlines our responsibilities under applicable gambling regulations to process personal data. Processing your data is essential to facilitate your participation in our games and provide the related services you request.

Our website is operated by Dama N.V., a company registered in Curaçao, and its wholly-owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a valid license from Antillephone N.V.

By consenting to this Privacy Policy, you agree to the collection and use of your data as outlined here. We may occasionally update this policy, so we recommend reviewing it periodically. Continued use of our services after updates constitutes your acceptance of any changes.

Collection of Information

We gather various types of personal information when you engage with our website, including:

1. Registration Information: Details provided during registration, such as your name, contact information, and identification documents.
2. Communication Logs: Records of your interactions with our customer support and other communication channels.
3. Transaction Data: Information related to your bets, deposits, and withdrawals, as well as your usage of the website.
4. Verification Documents: Documents required for identity verification and compliance with regulatory obligations.

Usage of Information

The data we collect is used for several purposes, including:

1. Transaction Processing: To manage your bets, deposits, and withdrawals in a secure and efficient manner.
2. Service Delivery: To provide the services you request and assist you with any queries or issues.
3. Verification and Compliance: To carry out identity verification and comply with relevant legal and regulatory requirements.
4. Promotions: To send promotional offers and marketing materials, with your consent.
5. Legal Compliance: To adhere to anti-money laundering and other legal obligations.
6. Fraud Prevention: To monitor and prevent fraudulent activity or misuse of our services.
7. Data Analysis: To perform market research and improve our offerings based on aggregated data.

Marketing Communications

With your consent, we may use your personal data to send you promotional messages about our products and services. You can opt out of these communications at any time by adjusting your account settings or by contacting our support team.

Disclosure of Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following situations:

1. Within Our Group: We may share your data with other entities within our corporate group for service provision or legal compliance.
2. Business Partners: Your information may be shared with trusted business partners who assist in delivering our services.
3. Service Providers: Third-party service providers may access your data in order to help us operate the website and offer you services.

Data Security and Retention

We take data security seriously and comply with all relevant legal standards for personal data protection. Your data will be retained for the duration required by law and for a minimum of five years after your account is closed, in compliance with anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and support marketing efforts. You can manage your cookie preferences through your browser settings. However, restricting cookies may affect your experience on the website.

Your Rights and Contact Information

You have the right to:

1. Access and Correct Your Data: You may request access to and update your personal information.
2. Opt Out of Marketing: You can choose to stop receiving promotional communications at any time.
3. Exercise Your Data Protection Rights: You can contact us for any data-related requests or lodge a complaint with the relevant data protection authority.

For any inquiries regarding your personal data, please contact our Data Protection Officer (DPO) via email.

This Privacy Policy reflects our commitment to ensuring your privacy while providing a secure and compliant gaming environment. Should you have any questions or requests related to your data, feel free to reach out to us at any time.